As a Roadside Mechanics Coordinator at Rou-tec, you will play a pivotal role in ensuring seamless coordination and delivery of roadside mechanics services to our trucking company clients. You will be responsible for managing service requests, dispatching mechanics, and maintaining clear communication throughout the service process. This position requires a blend of logistical expertise, customer service proficiency, and a strong understanding of mechanical operations in the trucking industry.

Responsibilities:

• Receive and prioritize incoming service requests from trucking company clients.
• Coordinate with our network of certified mechanics to dispatch them to service locations promptly.
• Ensure accurate documentation of service details, including repair reports and invoicing.
• Communicate effectively with trucking company representatives and mechanics to provide updates on service status and completion.
• Monitor service performance metrics and identify opportunities for process improvement.
• Maintain a high level of professionalism and customer satisfaction throughout all interactions.
• Adhere to safety protocols and regulatory guidelines related to roadside service operations.

Requirements:

• Proven experience in a customer service or logistics coordination role, preferably within the trucking or automotive industry.
• Strong organizational skills with the ability to prioritize and manage multiple tasks in a fast-paced environment.
• Excellent communication skills, both verbal and written, with the ability to interact professionally with diverse stakeholders.
• Knowledge of mechanical systems and troubleshooting principles, particularly in relation to heavy-duty trucks, is advantageous.
• Proficiency in using computer systems and software applications for dispatching and tracking purposes.
• Ability to work flexible hours and respond to emergency service requests as needed.

Benefits:

• Competitive salary commensurate with experience.
• Comprehensive benefits package including health insurance, retirement plans, and more.
• Opportunities for career growth and professional development in a rapidly expanding company.
• Collaborative work environment with a dedicated team committed to excellence in customer service.
• Join Rou-Tec and contribute to our mission of delivering exceptional roadside mechanics services that empower trucking companies to maintain peak operational efficiency. If you are passionate about customer service and thrive in a dynamic, team-oriented environment, we encourage you to apply for the Roadside Mechanics Coordinator position today.